WOOLGOOLGA ACCOMMODATION

CONDITIONS OF TENANCY

 

The terms and conditions of the holiday letting as agreed by both parties are as follows, and departure from the same by you, permits owner or agent to refuse the key, amend the charge or immediately terminate occupancy.

 

1. The premises are let to you for holiday purposes only and for the period stated on the receipt only. Please check that your booking dates are correct and advise us if there are any irregularities before arriving.  Under no circumstances is any commercial enterprise to be conducted from the property. The agency may refuse to accept any booking where the agency has been instructed by the owner, or where the agent believes the booking is not in the best interest of the owner

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2. DEPOSIT: A deposit of 50% of the full tariff plus a $50 booking fee is required to confirm the booking within 2 days of making the booking. This can be done by cash, cheque, credit card (Visa and Mastercard) or by EFT. All credit card transactions incur a fee of 1.95%.

 

3. ALL FINAL AMOUNTS DUE MUST BE PAID 14 DAYS PRIOR TO ARRIVAL

A $50 non-refundable booking fee applies to all bookings

A $50 non-refundable changes/alterations fee applies to any change made to bookings.

 

4. REFUNDS/CANCELLATIONS: Bookings cancelled within 10 weeks of the arrival date are only possible if made in writing and if the property can be rebooked for the full period at full tariff. This will also incur a $50 cancellation fee & $45 booking fee. If the property cannot be rebooked for this time all monies paid will NOT be refunded. If a booking is cancelled in writing outside 10 weeks of arrival date, a refund less the $45 booking fee will be paid to the holiday guest.

 

5. SECURITY DEPOSIT/CASH BOND: The holiday guest must supply the agent with a completed copy of the BOND AUTHORISATION FORM which includes credit card details to be held as a security deposit against claims for late departure, excess rubbish, additional cleaning and damage to the property or its contents. The liability of the holiday guest will be the full cost of all excess charges and or repairs. Should the holiday guest not be the holder of a credit card the agent will accept a cash deposit decided by the agent. The deposit less any charges if any will be paid back to the holiday tenant within 7 days of departure by way of cheque or direct deposit. (Special conditions apply for extended stays longer than 2 weeks. Please see section 24)

( When you provide us with your credit card details, you provide your consent for us to deduct from your credit card, the bond value and any additional fees or charges stipulated in this agreement: examples of this include but not limited to any breakages, damage or excess cleaning requirements, extra guests beyond those declared.)

 

                         6. KEY COLLECTION: Keys are to be collected from CARDOW AND PARTNERS on the day of arrival. Keys are only released when monies have been paid in full. Properties are available at 2pm. Early check in must be pre-arranged with the Holiday Property Management team prior to your arrival. Management will oblige where this request is possible, but due to circumstances are not always able to be accommodated. Office hours are 9am-5pm Monday-Friday and 9am-12noon on Saturday. Key collection for Saturday, Sunday and Public Holiday is from the United Service Station situated north of Woolgoolga on the round-a-bout on the Pacific Highway.

                        

7. LATE CHECK-INS: A late check in will incur a late check-in fee of $50.00 cash. It is imperative that prior arrangements are made for check-ins. There are NO check-ins available between the hours of 9pm and 9am.  

 

8. RETURNING KEYS: The premises are to be vacated by 9am unless prior late checkout arrangments are made through the agent. All keys are to be returned to the office at CARDOW & PARTNERS. Late return of keys unless pre-arranged may incur fees of up to $100. Keys can be returned to the office 24 hours a day via the key chute in the front door. Late check-outs may be available outside peak periods. Please contact our office prior to departure date to request a late check-out.

 

9. LOCKED OUT: Guests locked out of the premises requiring agency assistance to gain entry after office hours or on weekends or public holidays are required to pay a cash $110 lock-out fee. If the services of a locksmith are required the occupant will pay his fee in cash immediately to the locksmith. Duplicate keys are not always available. In the event of lost keys the guest will be liable for the duplication of the original keys. If no original key set exists the guest will be liable to pay for the installation of new locks.

 

10. SECURITY: Guests are responsible for keeping the property secure throughout their stay and upon vacating.  Landlords insurance does not cover loss of guest’s belongings. No liability is accepted by the agent or property owner for any injury, debt, damage, loss, delay or inconvenience caused by events outside the agent or owners control. No responsibility is taken for guests personal property left behind at the premises. We will endeavor to return these items if found, at the guests’ expense.

 

11. CLEANING: Extra cleaning charges will be incurred for the cleaning of dirty dishes, emptying the fridge, moving furniture from its original location, removal of rubbish by placing incorrect bins or excess rubbish removed from the property, excessively smeared glass (this will include mirrors, glass feature walls, balcony glass, glass doors and pool fencing) and excessive dirty floors/carpets. You are required to leave the premises clean, neat and tidy. Please ensure the kitchen and bathroom benches, floors are left clean, washing up done and put away, and all garbage placed in the correct external bin otherwise cleaning/rubbish removal fees will be charged. If applicable the BBQ must be left clean otherwise a $50 fee will apply.

 

12. LINEN & PORT – A – COT HIRE SERVICE AVAILABLE: Linen and toiletries are not provided unless stated. Linen can be hired at your expense through our office with prior arrangement made.

Prices: Queen Linen Pack $35, Single Linen Pack $32

All linen is to be booked and paid for prior to arrival. All hired linen to be left in the bathroom of the property. Linen is required to be used on all beds used throughout your stay; should our cleaner reasonably believe that linen was not used; the holiday tenant will be responsible for the cost of laundering all bedding.

There is also a single Port – a – cot available should you require one during your stay, payment of $10 per night or $50 for 7 nights is required prior to arrival and bookings are essential – subject to availability, please contact office to arrange.

 

13. ADVANCE BOOKINGS: All advanced bookings are accepted on behalf of the current owner Cardow & Partners cannot accept responsibility for decisions made by the current or subsequent new owner.

The booking is made in good faith by the agent, but may be subject to changes as directed by the owner prior to check-in. Every reasonable endeavor will be made to offer alternative accommodation should changes occur. If the property is sold the agency cannot guarantee that the new owner will continue to make the property available for holiday purposes.   

 

14. NOISE COMPLAINTS and DISRUPTIVE BEHAVIOUR: Tenants should make every possible effort to ensure that they do not interfere or cause a nuisance to neighbour’s. Excessive noise and partying will not be tolerated. Loud music, televisions and noise will not be permitted between 9pm and 7am. Should our office receive a significant number of complaints, the office may terminate your tenancy immediately and without refund.

 

15. FUNCTIONS: No functions are to be held at any of our holiday properties including wedding, events or parties without consent from our agency and the owner of the property.

 

16. NON SMOKING: All property interiors are non-smoking. Holiday tenants failing to abide by this term may be responsible for the cost of cleaning all carpets, furnishings and window coverings. 

 

17. TRADESMAN ACCESS AND REPAIRS: The guest agrees to allow the agent and or appointed tradespeople to enter the property at any time to effect or investigate repairs or complaints. All reported repairs will be conducted as soon as practical. On public holidays and after hours it may at times prove difficult to get tradespeople straight away. The agency will always do everything we can to minimize inconvenience caused but cannot issue partial refunds or give discounts. In the event of major problems making the property uninhabitable, we will make every attempt to find suitable, alternative accommodation.

 

18. SALE PROPERTIES: If the property is being offered for sale, the occupier agrees to allow the agent to conduct inspections at a mutually convenient time.

 

19. VARIATIONS MAY OCCUR: These terms and conditions may be varied at anytime without notice.  Always refer back to our website for current terms and conditions.  A printed copy of the terms and conditions can also be obtained from our office. Prices may also vary without notice.

 

20. OVERCROWDING: The number of occupants must not exceed the number of beds provided. Repercussions may occur including immediate termination, loss of bond and/or additional charges applied.

 

21. NO PETS ALLOWED: There are to be no pets in our holiday properties unless specified. Properties which are advertised as “Pet Friendly” only allow for pets to be kept outside. All pets must be kept outside at all times otherwise cleaning and/or pest control fees will be charged. 

 

 

22. DAMAGES: All damages, breakages and losses must be reported to the agent and paid for immediately.

 

23. SCHOOLIES: Sorry Schoolies bookings cannot be accepted!  We do not have the policies, procedures and/or the resources to accommodate these bookings.

 

24. EXTENDED STAYS: Special conditions for extended stays (more than a week) apply. These may include additional cleaning charges, linen hire requirements, rubbish removal, water charges and a cash bond. Bonds will be refunded less any additional costs within 21 days of departure. 

 

25. PLEASE NOTE: Staff from Cardow & Partners will describe the premises and position of the property to the best of their ability and in good faith. It is the responsibility of the tenant to assess the suitability of the accommodation for their needs. Claims for discounts will not be entertained for reasons of unsuitable accommodation.

 

26. NEIGHBOURING PROPERTIES: The agent is not responsible, nor has any control over building/renovation work being carried out on neighbouring properties and cannot issue refunds in such circumstances.  

 

Cardow & Partners Propertys participate in the Bad Book Register. By accepting this booking you hereby agree that if you or any occupent covered by this booking, including any guests, breach our Terms and Conditions your Name, Phone Number, and Email Address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Book register. Cardow & Partners Property Management reserves the right to cancel a booking where a guest may be registered on Bad Books.

We recommend Travel Insurance 

Credit Card Saving Terms & Conditions 

Your card details will be saved securely and may be charged for:

  • Additional fees outlined in the Terms and Conditions, such as damages, breakages, rubbish removal, or additional cleaning at a minimum cost of $45 per hour. BBQ cleaning charge $50
  • Any charges will be within the laws and regulations (including the Australian Consumer Law)
  • Guests will be provided with valid tax receipt itemising all costs and an explanation of all losesor expenses charged.

Credit Card details are held by Securepay. Card details will be automatically deleted 14 days after you stay. 

For assistance or enquiries during office hours please contact Cardow and Partners on
(02) 6654 1148.

 

For matters of urgency after hours please contact:

 

(Holiday Property Manager) 0417 418 187

(Holiday Property Manager) 0488 266 368

(Holiday Property Officer) 0447 284 595

 

 

We have recently created a Facebook page as a way to easily communicate any Accommodation specials we may have and also let our guests know what is happening around Woolgoolga area while they are on holidays. Please give our page ‘Woolgoolga Accommodation’ a like and leave us a review in regards to the accommodation or the service you have received.

 


WOOLGOOLGA ACCOMMODATION HOLIDAY PROPERTY REQUIREMENTS

 

Housekeeping rules:

 

Check Out: 9am (late check-out fee $100)

Keys must be returned to the CARDOW AND PARTNERS WOOLGOOLGA office.

Check In: 2pm      

On Arrival:

  • Please put your own sheets and your own pillow slips over the supplied mattresses and pillows.

Garbage: Bins are collect early WEDNESDAY morning

  • RED BINS (General Waste)
  • YELLOW BINS (Recycling Items)
  • GREEN BINS (Food Scraps wrapped in newspaper)      

Extra Fees: Incorrectly sorted waste and/or excessive amounts of garbage will incur a removal fee.

PLEASE DO NOT LEAVE PRAWNS/FISH SCRAPS IN THE BIN FOR DAYS – PLEASE BAG, FREEZE AND PUT IN BINS TUESDAY NIGHT FOR COLLECTION NEXT MORNING.

 

DEPARTING:

  • Kitchen and bathroom benches are wiped.
  • Kitchen and bathroom floors are swept/vacuumed.
  • All garbage in correct external bin.
  • All washing up done and put away in their correct cupboard.
  • An additional cleaning fee will automatically apply if the property is left in a manner considered to be unreasonable.
  • Bedding, lounges and soft furnishings to be left clean, tidy and in their correct place
  • BBQ – Must be left clean (extra $35 charge will be applied if left dirty). 
  • In the event of damages and/or accidents, they are to be reported to the holiday property manager, and payment/reimbursement or replacement of these, must be attended to by the guests on their departure.
  • Please close and lock all windows and doors on your departure.
  • Hired linen is to be stripped off beds and left in the bathroom or laundry.

 

Thank you for your cooperation

Regards, Woolgoolga Holiday Property Management Team